Quantcast

American Airlines gate agents confront mother over baby’s car seat

These Frequent Fliers Are Done With Loyalty Programs
JetBlue accepting Venmo as payment method for flights purchased through mobile app
United Airlines stock rallies on results, as growing demand wasn’t just about premium seats
American Halts CRJ-200 Operations
Shanghai Airlines to Launch Casablanca Route
Delta employees to receive an average five weeks of pay in annual profit sharing
Akasa Air faces DGCA heat for lapses; warning letter issued to airline's accountable manager
Indigo Eyes European Market Amid Intensifying Competition with Air India
Air India to operate daily Delhi-Prayagraj flights for Maha Kumbh
Engine maker agrees to compensate WizzAir for grounded planes
Turkish Airlines’ flights are riddled with bedbugs, passengers say
British Airways frequent flyers react to Executive Club changes
Inside the short-lived, men-only flights where kids and women were banned but cigar and pipe smoking were rife
China steps up drive to break Boeing, Airbus grip on plane market
Heathrow’s New York service clings to spot in top aviation routes
Airline praises pilots in crash-landing where both died but nearly half the passengers survived
Mexico state airline to buy five Embraer planes next year
A record number of people are expected to fly over the holidays. That's good for travel stocks, but not for passengers.
American Airlines technical issue sparks travel chaos on Christmas Eve as flights heavily delayed after being grounded
Why United Airlines has had such a stellar year despite being Boeing's biggest customer
JetBlue nixing routes between multiple major cities, reducing several others
Airline Stocks Led The Travel Industry's Record 2024 Rally. Here's What's Next.
It’s beginning to look like another record for holiday travel
Qatar Airways cleans up at the World Travel Awards
All of the strikes at European airports this winter – find out if you are affected
Meet the CEO trying to turn around Air India, the 92-year-old airline with a pile of problems
Skiplagging: Unpacking the Risky Travel Trend That Involves Tricking Airlines
Qantas engineers walk off job on one of the busiest travel days of the year
South Korea to safeguard competition after Korean Air, Asiana merger
China Southern returns to Adelaide
American Airlines gate agents confront mother over baby’s car seat
Research
Webp uefmsw7k0lt5f20uxuve40u9xjr0
Airbus A380 | Airbus

Dan Eleff witnessed a confrontation on Monday between an American Airlines gate agent and a flight attendant at New York JFK. He was flying from New York to Cleveland on American flight 4366, a regional flight operated by Republic Airways.

The incident began when the gate agent forced a woman to gate-check her car seat. However, the flight attendant noticed that the car seat was approved for use on board and since the flight was half empty, she "stopped it from being gate-checked and brought the car seat back to the mother for the infant to use on the flight."

The Federal Aviation Administration (FAA) recommends that all children have their own seats for safety reasons, with car seats being one option for small children. While requiring this could be more expensive and might encourage people to drive rather than fly, in this case, there seemed no reason not to allow it.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Subsequently, the gate agents boarded the plane and saw the car seat in use. They "lost their temper, screaming at the mother and the flight attendants." Having already instructed that the car seat had to be gate-checked, they were adamant about not having their authority undermined.

"If we let them do it once, they’re always going to expect it," one of them remarked.

A tweet by DansDeals highlighted the incident: "Hey @AmericanAir@FAANews@USDOT, let's talk about something that happened on AA4366 operated by @RepublicAirways from JFK to CLE yesterday. I was just a bystander, but the gate agents' actions against the flight attendants and a passenger were appalling."

The agents demanded that the woman remove her baby from the car seat so it could be taken out of the passenger cabin. The flight attendants were "shocked and embarrassed." One crewmember attempted to negotiate with the gate agents to store the car seat in another part of the aircraft which had ample space available so that the woman wouldn’t have to wait upon arrival in Cleveland.

DansDeals also noted past experiences with similar situations involving stroller enforcement at New York JFK: "These stroller enforcers at New York JFK remind me of Matt in San Diego, who demanded I check a stroller because all strollers must be checked even after he challenged me to show him that it fit in the bag sizer."

Eleff wondered whether this same agent had previously disregarded Department of Transportation (DOT) rules when removing passengers from flights without offering compensation.

Organizations Included in this History
More News

United Airlines has announced the issuance of travel waivers for passengers whose flights were affected by closures at London Heathrow Airport.

Apr 2, 2025

ITA Airways announced that flight AZ806 managed to land safely after a brief hold due to nearby missile activity.

Apr 2, 2025

EVA Air has announced the reinstatement of its Premium Economy Class on the Seattle route, with three weekly flights scheduled from March 8 through July 27.

Apr 2, 2025

Emirates Airlines has announced the launch of a new door-to-door delivery service called 'Very Important Parcels' (VIPs), promising the same level of care as provided to its passengers.

Apr 2, 2025

Cargolux has announced the transportation of two lions, Tsar and Jamil, from captivity in Ukraine to a wildlife sanctuary in South Africa.

Apr 2, 2025

Hainan Airlines announced that its Beijing–Oslo flight HU769 landed successfully in Norway.

Apr 2, 2025