John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

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Global Industry News

John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

Airports

Supervisor Katrina Foley, Fifth District | Official Website

By Sky Industry News

Sep 18, 2024

John Wayne Airport has been ranked as the top large airport in North America for customer satisfaction in the J.D. Power 2024 North America Airport Satisfaction Study. This achievement reflects the airport's significant role in Orange County's economy.

"John Wayne Airport’s #1 ranking in the J.D. Power Satisfaction Study is a tremendous achievement and a reflection of the Airport’s vital role in Orange County’s thriving economy. A superior airport experience is crucial not just for leisure travelers, but for the businesses that rely on travel to connect with clients, partners, and markets,” said Chairman Donald P. Wagner, Third District Supervisor.

Supervisor Katrina Foley, Fifth District, also praised this recognition: "John Wayne Airport continues to be a shining example of excellence in Orange County. Earning the #1 spot for customer satisfaction demonstrates our focus on quality, safety, and the traveler experience. This achievement is not only a win for JWA but for our entire community."

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The 2024 study introduced a new satisfaction index model based on seven core dimensions: Level of Trust with the Airport, Arrival Experience, Terminal Facilities, Food, Beverage and Retail, Ease of Travel Through the Airport, Airport Staff, and Departure Experience.

John Wayne Airport excelled particularly in three dimensions:

- Ease of Travel Through the Airport

- Arrival Experience

- Level of Trust with the Airport

"We are thrilled to be named the top large airport for customer satisfaction in North America," said Charlene Reynolds, Airport Director. "Our ability to lead in key areas like traveler trust, ease of travel, and overall airport experience is a testament to our team's dedication and the superior quality of service we strive to provide every day."

JWA has consistently ranked among the top airports in previous J.D. Power studies. It secured second place positions in 2020, 2022, and 2023 while previously earning first place rankings in 2017 and 2018 before reclaiming its top position this year.

For more information and details about other rankings can be found on J.D. Power's press release.

Organizations Included in this History

John Wayne Airport (SNA)

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John Wayne Airport ranks first in J.D. Power's 2024 satisfaction study

GLOBAL INDUSTRY NEWS

A No-Frills Airline Is Getting Into the Premium Game

TAKING OFF: Major airline introduces new inflight service rules with less time to order your drinks

2 Delta flight attendants fail breathalyzer test before flight to JFK

US Senate panel criticizes rising airline seat fees, will call execs to testify

Spirit’s Demise Is a Lesson in ‘Airline-o-nomics’

Inside BA’s new first-class suites: £800 an hour for most private seat

Focus: US airline flight crews confident and angry as unions seek richer contracts

Hawaiian Airlines Eliminates Widebody Route Amid Alaska Airlines Merger

US budget airlines are struggling. Will pursuing premium passengers solve their problems?

Delta CEO says the Trump administration will reverse government ‘overreach’ seen under Biden

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British Airways yet to identify cause of latest IT meltdown

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Spirit Airlines delays release of Q3 financial results as debt restructuring talks heat up

Delta investigating after plane’s nose mysteriously suffered damage

What Elon Musk's Starlink means for airlines

CAP OFF Major twist in Dublin Airport passenger cap row as High Court pauses decision in victory for airlines next summer season

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Organizations Included in this History

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