FedEx launches innovative shipment monitoring solution in Europe

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FedEx launches innovative shipment monitoring solution in Europe

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John Dietrich FedEx Executive Leadership Executive Vice President and CFO | FedEx

By Sky Industry News

Oct 17, 2024

Federal Express Corporation, the largest express transportation company globally, has launched its FedEx Surround® portfolio in Europe. This innovative solution aims to enhance logistics and supply chain management by providing greater control and visibility of shipments for customers. The rollout will begin with the healthcare sector in several European countries, including the Netherlands, Belgium, Luxembourg, Germany, France, the United Kingdom, Ireland, Italy, Spain, and Switzerland. Other markets and industries across Europe are expected to follow by late 2024 or early 2025.

FedEx Surround® employs monitoring and intervention technologies that predict potential disruptions in the shipping process. This allows FedEx and its clients to make informed decisions swiftly. The tools come in three service levels—Select, Preferred, and Premium—and support various industries such as healthcare, aerospace, automotive, and high-tech sectors. They provide updates and intervention options to ensure sensitive shipments are delivered completely and on time.

The key benefits offered by FedEx Surround® include:

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- Flexibility and Control: The Surround® Dashboard provides near real-time global visibility with predictive analytics using machine learning.

- Enhanced Value: Special handling features enable prioritized boarding and handling as well as cold chain support both within and outside the network.

- Peace of Mind: Proactive monitoring and intervention capabilities are available around the clock through dedicated teams at FedEx hubs and other locations.

"This is a crucial advantage for companies dealing with just-in-time deliveries as well as shipments containing sensitive or valuable contents," said Wouter Roels, President Europe at FedEx. "We continuously learn from millions of packages moving through our network daily. We identify patterns, trends, cause-and-effect relationships and use these insights to improve our service more precisely. The introduction of FedEx Surround® in Europe means we can offer our customers smarter ways to manage their supply chains."

FedEx is committed to innovation demonstrated by the strategic use of machine learning technologies within the FedEx Surround® system. These tools integrate seamlessly into the company's existing transport network while expanding its portfolio of shipping and tracking solutions. Monitoring capabilities provided by FedEx Surround® will transform how businesses manage their logistics by offering better visibility and control over supply chains.

For more information about FedEx Surround® visit http://fedex.com/Surround.