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Delta Air Lines is introducing a new flight map on its seatback screens, focusing on accessibility for travelers with low-vision disabilities. The updated map will be available on most of Delta's 165,000 seatback screens, making it the largest rollout of its kind in the industry.
The new map features high-contrast displays and other enhancements to ensure that more customers can use it independently. "No one better connects the world than Delta," stated Ekrem Dimbiloglu, Managing Director of Customer Experience at Delta. He added that Delta aims to enhance every customer's journey by making them feel valued and cared for through inclusive technology.
Flight maps are a significant part of Delta's in-flight entertainment, with 45% of passengers engaging with them during flights. The airline emphasizes its commitment to accessibility, having already implemented 100% closed captioning on movies and series content and increased audio descriptive content by 40% last year.
