Delta's most frequent flyer shares insights on Skymiles program benefits

Todd frequently uses his Delta Sky Club Executive Membership to recharge at various clubs while traveling for work. He often finds respite in the Delta One Lounge at New York’s John F. Kennedy International Airport during layovers before boarding Delta One flights.

The logistical setup of the SkyMiles Program allows Todd greater opportunities to earn Medallion Status through Award Travel without worrying about mile expiration—a feature he appreciates compared to other travel programs.

Beyond perks, Todd values personalized service from Delta staff. "What drew me to Delta in the first place was the people -- the hospitality is warm, comfortable and welcoming," he said. "Since I travel so much, sometimes I see these folks a lot more than my own family."

Delta launched its Frequent Flyer program in 1981 under a different name before renaming it SkyMiles in 1995. The airline remains committed to enhancing customer experiences over its next century.

Todd also maximizes his membership benefits through his Delta SkyMiles Platinum American Express Card and limited-edition Reserve card made from a retired aircraft model. These cards help him earn miles on everyday purchases while providing additional perks like free checked bags and priority boarding.

At year-end, Todd donates miles through programs that allow members to contribute back; last year saw donations go towards organizations like the American Red Cross.

Additional ways exist for members looking to accumulate more miles: earning via approved retail partners or booking vacation packages including hotel stays or car rentals can boost mileage balances significantly.

"What keeps me loyal after all these years is the continuous improvement Delta is committed to doing for a better customer experience overall," Todd stated.