United Airlines progresses on cabin overhauls amid competition with Delta

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United Airlines progresses on cabin overhauls amid competition with Delta

Research

Ashley Kosciolek Senior cruise writer | The Points Guy

By Sky Industry News

Jan 28, 2025

United Airlines has made significant progress in its cabin overhaul program, known as "United Next," despite facing initial delays due to supply chain constraints. The Chicago-based airline reported that it is nearly halfway through retrofitting its aircraft, with plans to reach 75% completion by the end of 2025. United's Chief Commercial Officer Andrew Nocella shared this update during an earnings call on January 22.

The ambitious cabin improvement initiative was first announced in 2021 alongside a large order for new jets. However, global supply chain disruptions and delivery delays from Boeing and Airbus have pushed the timeline beyond the original target of 2025. Despite these setbacks, United has expanded its plans to include upgrades for parts of its regional jet fleet.

The changes are already benefiting passengers, with more updated jets now in service. By the end of 2025, United expects to have installed 150,000 seatback screens across its fleet. The airline has also equipped its 300th jet with Bluetooth connectivity, allowing passengers to connect wireless headphones to inflight entertainment systems.

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United's advancements come amid competition with Delta Air Lines for superior inflight technology. Delta recently announced plans to expand Bluetooth-capable seatback screens across more of its fleet and introduced other inflight entertainment upgrades during an event in Las Vegas.

Both airlines have been leading the U.S. industry in profitability, driven by strong demand for international flights and premium seating options. United's Nocella expressed confidence in the airline's competitive edge: "I don't expect we're going to see airlines compete at the level of United in terms of its broad range of products and experiences anytime soon."

Delta executives share a similar view regarding their position against lower-cost competitors. Tim Mapes, Delta's Chief Communications Officer, remarked on their strategic investments: "I think we're very pleased with the decisions we've made."

United also sees value in its basic economy product, which restricts passengers from bringing full-size carry-on bags on board but remains popular among travelers. During late 2024, around 15% of passengers flew on basic economy fares—a notable increase from the previous year.