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Members of Delta Air Lines' Technical Operations (TechOps) team played a crucial role in removing a damaged Delta Connection aircraft from the runway at Toronto Pearson International Airport on Wednesday evening. The operation, which took several hours, was conducted in coordination with the Greater Toronto Airports Authority and Air Canada, who contributed additional recovery experts and specialized equipment. This effort proceeded after receiving clearance from the Transportation Safety Board of Canada.
Delta's Care Team is actively engaged in Toronto, providing support to affected customers and their families by offering information, accommodations, meals, transportation, and addressing any other needs. The team will remain on-site as long as necessary and continue supporting customers even after they return home.
The Airport Customer Service team is focused on handling passengers' luggage retrieved from the aircraft. They are working diligently to ensure items are returned to their owners quickly and safely. Due to an extensive inspection and cleaning process required for belongings exposed to potentially harmful fluids during the incident, some customers may experience delays of weeks before being reunited with their baggage. Delta remains committed to supporting impacted customers throughout this period.
