Passengers on an Air India Boeing 777-300ER flight from Chicago to Delhi encountered an unusual issue when most of the 12 onboard toilets became unusable mid-flight. The incident took place on March 5, 2025, as Air India Flight 126 was flying over Greenland, approximately one hour and forty-five minutes after departure. Initially, only four lavatories were functional, but the situation worsened until just one remained operational.
Faced with a lack of suitable European diversion airports at night, the airline decided to return to Chicago nearly ten hours into the journey. Upon landing, passengers disembarked safely and received hotel accommodations while Air India arranged alternative travel plans. No injuries were reported despite the disruption.
During the flight, passengers grew increasingly frustrated as lavatories became unavailable. Flight attendants attempted to manage the situation by directing passengers to operational toilets and reminding them of proper lavatory etiquette. However, tensions rose as the flight continued.