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Southwest Airlines, known for its customer-friendly approach, has a history of memorable stories involving reuniting children with their lost stuffed animals. Running with the theme from the early days when its branding revolved around a love potion theme, the airline has consistently displayed acts of kindness, depicted well through families' narratives.
In December 2022, Jessica and her daughter Luna experienced the generous spirit of Southwest. After Luna left her stuffed dog, "Dog Dog," in a rental car, Jessica reached out to the airline. Christina, a Southwest Ops Agent in Dallas, located the beloved toy. Christina not only safeguarded Dog Dog but also documented their adventures, presenting Luna with a photo album upon their reunion. A social media post about it garnered much attention and affection, with one user commenting, “She is an awesome employee and this family will never forget the extra miles it took to get her stuffed dog home."
Similarly, in 2024, a boy named Jake had left his stuffed tiger, "Tigey," at Nashville International Airport. Toni, Jake’s mother, posted about it on Instagram, and soon afterward, Southwest staff successfully located Tigey, resulting in a joyful reunion.
