Frontier Airlines passenger stranded due to emotional support parrot policy

A passenger on Frontier Airlines faced difficulties returning from Puerto Rico to New York due to her emotional support parrot not being allowed on the flight. Despite having traveled from New York JFK to Luis Muñoz Marín International in San Juan with the parrot, Plucky, without any issues, the passenger, Maria Fraterrigo, was informed that she couldn't bring the parrot on her return flight.

Maria, an 81-year-old resident from New York City, described her close bond with Plucky, whom she has cared for over 20 years. Plucky transitioned from being a pet to an emotional support animal after Maria's husband passed away. During Maria's recent trip to Puerto Rico, she was unexpectedly told she couldn't fly back with Plucky. Her son, Robert, attempted to prove that the parrot is a service animal, but was informed that the parrot was "not checked correctly" on the outbound journey.

A spokesperson for Frontier Airlines mentioned, "We are currently investigating the matter and are in contact with the customer and her family to assist her in returning home as soon as possible."