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Delta Air Lines introduces revamped booking system with new seat categories

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Delta Air Lines introduces revamped booking system with new seat categories
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John Fechushak, V.P. ‐ Airport Operations, LAX, SEA, SLC, West | Delta Air Lines

Delta Air Lines is revamping its booking and travel experience, offering more choices and clarity for passengers. Starting May 15, the airline will introduce new product names and booking experiences for flights from October 1 onwards.

Delta's seat products will now be categorized as Delta Main, Delta Comfort, Delta First, Delta Premium Select, and Delta One. The Basic Economy fare has been integrated into Delta Main with three options: Basic, Classic, and Extra. These changes aim to provide travelers with more control over their journey.

"Clarity and choice are paramount," said Eric Phillips, S.V.P. and Chief Digital Officer. "Our reimagined shopping experience gives customers more options and flexibility."

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The updated booking system allows passengers to tailor their travel experience based on personal preferences. Erik Snell, Chief Customer Experience Officer, emphasized the commitment of Delta's team to providing a personalized customer experience.

Delta's enhancements include fast Wi-Fi for SkyMiles Members on most domestic flights, extensive inflight entertainment options through Delta Sync, and complimentary snacks and beverages on select routes.

For further details on the new shopping experience or frequently asked questions, additional resources are available online.

Organizations Included in this History
Delta Air Lines, Inc.
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