Quantcast

Passenger removed from American Airlines flight over baggage dispute

Riyadh Air plans new jet order decision early next year
LA Considers $25 And $30 Minimum Wages For Hotel And Airport Workers
Airlines are on the hook for more than you think if something goes wrong with your trip
WA Labor & Industries plans to create new airline worker protections
Airlines must now give automatic refunds for significant delays. Here's what to know.
American Airlines Technical Operations, Fleet Service, Cargo and Central Load Planning team members ratify new agreement
Spirit Airlines Pursues Bankruptcy as a Path to Tie-Up With Frontier
American Airlines fined $50M for violating disability laws
Canada's flight attendant union applauds NDP bill to end unpaid work in the airline sector
American Airlines testing new technology that would crack down on boarding
Exciting New Airline Routes Coming to North
Another city ignores airport commission's advice, zones for housing near JWA
United shares hit pre-pandemic high after airline forecasts strong finish to 2024, plans buyback
Alaska Airlines Just Made Its Loyalty Program Even More Lucrative With New Rewards, Better Upgrades, and More
Food safety problem closes Detroit airline kitchen leaving 200 flights without meals
5 Reasons Why Kazakhstan's Air Astana Is Establishing Itself As A Key Player In Asian Aviation
JetBlue is no longer serving hot food in economy class on transatlantic flights
Video shows traveler hurl computer monitor at Frontier employees in Chicago
White House 'in touch' with airlines as hurricanes Helene, Milton spark price-gouging fears
Airline bans two items from luggage amid conflict in the Middle East
Turkish Airlines pilot dies midflight, leading to emergency landing in New York
Spirit Airlines Explores Bankruptcy Filing
Airlines turn to AI to allocate gates and cut waiting times
American Airlines Passengers Save Woman from Alleged Violent Male Companion on Flight
Garuda Indonesia and Japan Airlines (JAL) Form Joint Business Agreement — What To Know
Here's how Southwest Airlines' new seating and boarding process will work
Delta Adds New Route to Asia
Southwest Airlines will begin selling assigned seats in 2025
United Airlines Pilot Buys Passengers Pizza In Albuquerque After Flight Was Delayed 7 Hours
Czech Airlines to Cease Operations, Ending 23-Year SkyTeam Partnership
Passenger removed from American Airlines flight over baggage dispute
Policy
Webp americana
American Airlines | Simple Flying

A travel writer was removed from an American Airlines flight after moving a suitcase from one overhead bin to another. JT Genter, the passenger involved, shared his account of the incident on AwardWallet. He explained that he relocated a bag stored in a premium economy bin to a standard economy bin when he found his designated space occupied. This action led to a confrontation with the flight attendant who owned the bag and eventually resulted in Genter's removal from the flight.

American Airlines has not commented on the matter, but reports suggest that tensions arose when Genter allegedly refused to comply with crew instructions. According to View From The Wing, a flight attendant stated, "The real reason he was removed was because he indicated that he did not have to comply with crew member instructions."

Genter was traveling with his wife aboard AA106 from New York JFK Airport to London Heathrow Airport. The dispute began when no one claimed ownership of the baggage after Genter asked around. More flight attendants became involved, escalating the situation.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

This incident follows other recent challenges faced by American Airlines staff, including an unruly passenger delaying a São Paulo flight in April. In this case, however, Genter's actions were deemed less severe compared to past incidents involving violent behavior.

After being escorted off the plane for further discussion, Genter was assured by a supervisor that he was not at fault. Despite efforts to resolve the issue amicably, the crew refused to proceed with the flight unless Genter disembarked. He later traveled on another flight as arranged by American Airlines.

Upon reaching London, Genter noted that his luggage handling did not adhere strictly to International Civil Aviation Organization (ICAO) guidelines since it wasn't retagged appropriately after being left behind temporarily.

Genter received an apology from American's customer relations team following his complaint. However, as of now, American Airlines has yet to make any public statement regarding this incident.

Organizations Included in this History
More News

Etihad Airways has announced the launch of a new route connecting Abu Dhabi and Addis Ababa.

Oct 27, 2025

United Airlines has unveiled its Summer 2026 schedule, which includes new flights from Newark to Bari, Split, Santiago de Compostela, and Glasgow, as well as from Newark to Seoul and Washington, D.C., to Reykjavik.

Oct 27, 2025

Ethiopian Airlines has announced a limited-time 20% discount on fares between Addis Ababa and Porto.

Oct 27, 2025

Avianca has announced that passengers are encouraged to register for the Biomig biometric migration system to avoid lines and delays at participating airports in Colombia.

Oct 27, 2025

Delta Air Lines has announced an upgrade to its mobile application, enhancing travel convenience ahead of the holiday season.

Oct 27, 2025

Los Angeles International Airport (LAX) has announced the closure of Terminal 5 to commence significant renovations aimed at enhancing the passenger experience.

Oct 27, 2025