Quantcast

Virgin Australia apologizes after broken toilets force passengers to use bottles mid-flight

Virgin Australia apologizes after broken toilets force passengers to use bottles mid-flight
Policy
Webp a3
CEO Kelly Ortberg | Boeing

Passengers on a Virgin Australia flight from Bali to Brisbane were asked to relieve themselves in bottles after all of the aircraft’s lavatories became inoperative during the journey. The incident occurred on August 28, 2025, aboard a Boeing 737 MAX 8, according to reports by local Australian media.

The flight departed Denpasar International Airport with one rear toilet already out of service. Limited engineering support at the airport prevented repairs before departure, and the airline decided not to delay or cancel the flight. Midway through the five-hour trip, two additional lavatories failed, leaving passengers without any functioning toilets for approximately three hours.

A passenger told The Australian that “for the remaining three hours, the cabin crew informed us we would need to relieve ourselves in bottles or on top of whatever was already in the toilet.” Virgin Australia issued an apology following the incident: “A flight from Denpasar to Brisbane on Thursday evening experienced an issue during the flight, which affected the serviceability of the lavatories. We sincerely [apologize] to our guests and thank our crew for managing a challenging situation on board. We will be crediting guests for the Denpasar to Brisbane flight, and we are proactively reaching out to them to provide this update.”

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Some travelers described distressing conditions inside the cabin after it became clear there would be no access to working toilets for several hours. One elderly woman reportedly wet herself because she could not wait any longer. An image shared with local media showed toilets filled with urine and used paper; passengers also said urine began leaking onto the floor as a foul odor spread throughout the plane.

Emily McMillan, National Assistant Secretary of Australia’s Transport Workers' Union, called it “a serious health hazard for both crew and passengers,” adding that aviation workers face growing risks as companies focus more on profits than performance.

Typically, if all onboard toilets fail during a commercial flight, pilots may choose to divert and land at another airport depending on circumstances such as distance remaining and passenger needs. In this case, however, Virgin Australia did not divert; reasons for this decision have not yet been disclosed by airline officials who say they are investigating.

A similar event occurred earlier in March 2025 when an Air India long-haul flight returned to its origin after most lavatories clogged due to improper disposal of items by passengers (https://simpleflying.com/air-india-boeing-777-chicago-return-clogged-toilets/). That episode reignited discussion online about proper bathroom etiquette while flying.

Virgin Australia has stated it will offer compensation credits to those affected by last week’s disrupted service.

Organizations Included in this History
More News

Etihad Airways has announced the launch of a new route connecting Abu Dhabi and Addis Ababa.

Oct 27, 2025

United Airlines has unveiled its Summer 2026 schedule, which includes new flights from Newark to Bari, Split, Santiago de Compostela, and Glasgow, as well as from Newark to Seoul and Washington, D.C., to Reykjavik.

Oct 27, 2025

Ethiopian Airlines has announced a limited-time 20% discount on fares between Addis Ababa and Porto.

Oct 27, 2025

Avianca has announced that passengers are encouraged to register for the Biomig biometric migration system to avoid lines and delays at participating airports in Colombia.

Oct 27, 2025

Delta Air Lines has announced an upgrade to its mobile application, enhancing travel convenience ahead of the holiday season.

Oct 27, 2025

Los Angeles International Airport (LAX) has announced the closure of Terminal 5 to commence significant renovations aimed at enhancing the passenger experience.

Oct 27, 2025