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Emirates partners with flydubai and DOF to boost cashless payments among tourists

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Emirates partners with flydubai and DOF to boost cashless payments among tourists
Policy
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HH Sheikh Ahmed bin Saeed Al Maktoum Chairman & Chief Executive, Emirates Airline & Group | Emirates Airlines

Emirates and flydubai have entered into two Memoranda of Understanding (MoUs) with the Department of Finance (DOF) for the Government of Dubai to promote digital payment solutions and advance the ‘Dubai Cashless Strategy’ among international tourists. The agreements aim to support Dubai’s goal of having over 90% of all transactions conducted digitally by 2026.

The MoUs were signed by Adnan Kazim, Emirates’ Deputy President and Chief Commercial Officer, and Hamad Obaidalla, flydubai’s Chief Commercial Officer, along with Ahmad Ali Meftah, Executive Director of the Central Accounts Sector at DOF. The signing took place in the presence of His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive of Emirates Airline & Group; His Excellency Abdulrahman Saleh Al Saleh, Director General of DOF; as well as senior executives from Emirates Group and flydubai.

Adnan Kazim stated: “Emirates’ strategic partnership with DOF represents a significant opportunity to accelerate digital payment adoption across our tourism ecosystem. By leveraging our combined expertise and infrastructure, we’re supporting Dubai’s cashless vision and directly fuelling D33 Agenda ambitions by enabling the business case for digital-first tourism that creates seamless visitor experiences. With our global network, Emirates will also promote Dubai’s cashless ecosystem internationally, encouraging millions of visitors each year to embrace secure digital solutions from the moment they book their ticket. We hope what we are building today will become the blueprint that other major cities will follow.”

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Hamad Obaidalla said: "Our collaboration with DOF is a pivotal step in advancing Dubai Cashless Strategy. flydubai is committed to adopting digital-first solutions, and this partnership will allow us to further enhance the travel experience for millions of international visitors who choose Dubai each year. By making cashless payments simpler, more secure and more accessible, we are not only improving convenience for our customers but also contributing to Dubai’s vision of becoming a leading global hub for digital innovation and economic growth.”

Ahmed Ali Muftah commented: “Our partnership with Emirates and flydubai represents an important milestone in the implementation of the Dubai Cashless Strategy. It will help expand the adoption of digital payments among the wide segment of visitors and tourists that Dubai attracts annually. Strengthening smart and secure payment channels consolidates Dubai’s position as a global destination for digital tourism and an innovation-driven economy. It also reflects our commitment to accelerating the transition towards a cashless society that achieves the highest levels of efficiency and financial sustainability. We are confident that this collaboration will open new horizons for the adoption of advanced financial solutions, supporting the emirate’s sustainable economic growth.”

Amna Mohamed Lootah added: “Emirates and flydubai play a key role in driving positive change in Dubai’s travel sector. This partnership reflects our shared commitment to innovative financial solutions, enhances the smart tourism experience, and supports a seamless, secure, and sustainable financial environment for all. We are dedicated to providing a seamless and secure financial environment for everyone, contributing to Dubai’s long-term financial sustainability and economic growth.”

The collaboration builds on DOF's connections within government departments alongside both airlines' experience with digital transactions—Emirates offers 14 payment gateways while Skywards loyalty programme operates entirely as a digital currency.

The agreements include sharing technical knowledge about cashless systems within travel sectors as well as organizing workshops on best practices in payment technology adoption aimed at tourists visiting or planning stays in Dubai.

Launched last year as part of Dubai's Economic Agenda (D33), the ‘Dubai Cashless Strategy’ targets achieving over 90% cashless transactions across public and private sectors by 2026 through expanded fintech services.

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