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Delta Air Lines upgrades app with live updates, Flex Calendar, AI concierge

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Delta Air Lines upgrades app with live updates, Flex Calendar, AI concierge
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Webp ed bastian ceo of delta air lines
Ed Bastian, CEO of Delta Airlines | Delta News hub

Delta Air Lines has announced an upgrade to its mobile application, enhancing travel convenience ahead of the holiday season. The update includes more live updates, a Flex Calendar for price comparisons, and the forthcoming AI-powered Delta Concierge beta.

According to Delta’s News Hub article, the version 7.5 release of the Fly Delta app offers "more flexibility, enhanced visibility, and new self-service features." It introduces a "My Dates Are Flexible" toggle that activates the new Flex Calendar, allowing users to compare fares across dates directly within the booking window. This update aims to give travelers more control and assist them in planning efficiently during what Delta refers to as "the season that brings it all."

A report by Future Travel Experience highlights that Delta’s app update expands "Live Activities" on users’ lock screens to include boarding zone, seat assignment, and baggage carousel information — roles previously limited to within the app itself. The same article notes that the update also adds a Sky Club Tracker for SkyMiles Card Members, enabling tracking of spending, club visits, and progress toward unlimited access — all in-app. These enhancements reflect Delta’s effort to shift tasks away from web browsers into a unified mobile experience.

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According to Upgraded Points, the rollout also introduces the Delta Concierge feature in beta for a select group of SkyMiles members. Described as a "digital travel assistant" powered by generative AI, it complements Delta’s human agents by handling routine queries in-app. The article emphasizes that Delta is positioning Concierge to provide fast and accurate answers, freeing up agents for more complex support tasks and thereby improving overall service efficiency. This AI-infused capability aligns with Delta’s broader digital transformation strategy.

Delta Air Lines is a U.S. legacy carrier headquartered in Atlanta and a founding member of the SkyTeam alliance. It operates thousands of daily flights to numerous domestic and international destinations. The airline consistently emphasizes digital innovation and operational reliability as part of its strategic priorities, investing in its Fly Delta app as a key touchpoint for customer experience.

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